All our systems come with either a one year return to base warranty or a one-year onsite warranty at no additional cost. For full details please click Warranty above.

Your computer is covered by a one year parts and labour warranty, with up to three additional years labour only. All repairs are either carried out at our premises or at a facility nominated by us. Some items (such as printers and monitors) may be dealt with directly by the manufacturer, or offer a free on-site warranty.

You should not return any items to us without contacting us first and obtaining a RMA (‘returns mandate authority’) number which must be clearly written on the outside of any package sent to us. This number enables us to quickly identify your computer and return it to you quicker. Any package returned to us without a RMA number clearly visible will be refused.

Initially if you need to return a product we ask that you arrange its return and pay the cost (this avoids you having to stay in all day for our courier to collect). We will refund the cost of your postage when we return the item to you (also at our cost).

Please note that our guarantee covers only the hardware we supply, not the software you choose to install on it. If the item is not found to be faulty, or the fault is not due to a hardware failure, we reserve the right to charge for return postage to you and not refund your postage.

If in any doubt please call us to clarify.